ON DISABILITY SUPPORT
CHANGING THE TIDE
support coordination & disability support
WHO are we
New Tide Support Services was founded from lived experience — not just of disability, but of how profoundly life can change in an instant.
Our journey began after a life-altering lawn mower accident that resulted in a below-knee amputation. Overnight, the shape of our lives changed. We were suddenly navigating trauma, recovery, grief, resilience, and an entirely new reality — both physically and emotionally. Alongside learning how to live with disability came the complex, often overwhelming experience of navigating the NDIS.
This journey was not faced alone. My wife has walked every step beside me, gaining a deep and personal understanding of what it means to be an informal support — advocating, coordinating, caring, and watching a loved one battle not only physical recovery, but the mental and emotional toll that comes with it. Together, we experienced firsthand the frustration, exhaustion, and isolation that many individuals and families feel when engaging with the NDIS system.
It was through this experience that New Tide Support Services was born.
We saw the gap between what the NDIS promises and what many people actually experience. We understood how vital it is to have supports who genuinely get it — who understand the system, the pressure it places on families, and the importance of being seen as a whole person, not a plan number.
Our motivation is simple: to be the support we wished we had.
With multiple years of experience working within the disability and NDIS sector, we combine professional knowledge with real-world understanding. We support participants and families to navigate the NDIS with clarity, dignity, and confidence, helping them make the most of their funding while building supports that truly fit their lives.
At New Tide Support Services, we don’t just provide services — we become part of your support system. We listen, we advocate, and we walk alongside you through every stage of your NDIS journey. Our lived experience shapes everything we do, and it is what sets us apart.
Because when you’ve lived it, you support differently.
our SERVICES
Support Coordination
Our Support Coordination service is designed to help you make the most of your NDIS plan with confidence and clarity. We work alongside you to understand your goals and connect you with the right supports to achieve them.
How we support you:
Explain your NDIS plan in clear, easy-to-understand language
Help you identify your goals and turn them into practical actions
Connect you with suitable service providers and community supports
Coordinate multiple supports to ensure they work well together
Build your confidence to manage your supports independently
Assist with problem-solving, plan reviews, and resolving service issues
We focus on empowering you to make informed choices, strengthening your capacity, and ensuring your supports align with your lifestyle and priorities.
At New Tide Support Services, we provide person-centred, practical support to help you navigate the NDIS and live life on your terms. Our services are flexible, transparent, and tailored to your individual goals, strengths, and needs.
community Supports
We provide flexible, respectful supports that are tailored to your daily needs and personal goals. Our approach is centred on dignity, choice, and independence.
Our supports may include:
Assistance with daily living activities
Community accss and social participation
Support to attend appointments, activities, and events
Skill-building to increase independence and confidence
Capacity-building supports aligned with your NDIS goals
Whether you need regular assistance or short-term support, we work with you to design services that fit seamlessly into your life.
Let’s get started
We are SO glad you’re here! Let’s change the tide on your supports - together.
Are you a Participant looking to either receive Supports or receive Support Coordination?
Are you a Support Worker looking to join New Tide Support Services?